Returns and Exchanges

RETURNS and EXCHANGES INSTRUCTIONS

To initiate a Return or an Exchange, simply go to our Return Portal by clicking HERE.

Should you choose to exchange, a store credit will be provided right away, otherwise a refund will be credited to the original form of payment 10 business days after your return is delivered and approved.

Items must be returned in their original packaging in a like-new condition.

Return shipping is FREE for all orders shipped before the 30-day window expires. 30-day return window begins from the date we shipped the order to you. 

Returns shipped after 30 days from the order ship date are eligible for a store credit.

 If you have any questions about your return or exchange, please email us at info@monticellicashmere.com